Data Deletion Instructions

If you're a business owner

You can delete individual knowledge documents at any time from Dashboard → Knowledge. To disconnect your Facebook Page (which removes our stored access token), go to Dashboard → Facebook → Disconnect.

To request full deletion of your account and all associated data — business profile, knowledge base, conversations, and booking requests — email contact@virtualcupsolutions.com from your account's registered email address. We'll confirm and complete deletion within 30 days.

If you're a customer who messaged a business

If you've messaged a business using Frontdeskly on Facebook Messenger and want your conversation data deleted, you can either ask that business directly, or email contact@virtualcupsolutions.com with the Page name you messaged and roughly when — we'll locate and delete the associated conversation and any collected booking data.

Facebook data specifically

Disconnecting a Page from a business's dashboard immediately stops any further message processing and deletes the stored Page access token. Previously received messages are retained only as described above, and deleted on request per this page.